Returns & Refunds

Changed your mind? Here is how returns work at MOONCRYS:

• 7-day window: contact us within 7 days after you receive your order to arrange a return.
• Talk first: all returns need prior agreement — reach us via the Contact page.
• Return shipping is paid by the buyer.
• Refund within 24 hours after the returned item arrives and passes inspection undamaged.
• Items must be unused and in original condition.

Non-returnable

Final-sale or personalized items cannot be returned unless faulty.

Your statutory rights and PayPal buyer protection are unaffected.